Orders & Returns

HixxySoft aim to have everything in stock all of the time. However, it is always hard to predict what we will sell, especially when the experts on TV can pick or ignore any new product from a given collection and make everybody want the same product at the same time. In the event of no stock, we will let you know when you will receive your order. We aim to show on our website when items are out of stock, and how long until they come back in.

If we are unable to fulfill your order due to an item being discontinued, we will refund this part of your order. We reserve the right to refuse an order and will refund any refused order as soon as possible.

HixxySoft complies with all UK laws including the Distance Selling Regulations, and as such you are able to return any product for refund up to 28 days after the date of receipt. We offer a no quibble refund or replacement service as preferred by our customers.

Have an item you'd like to return? 

No problem, just send us a message and be sure to quote the following in your message. 

Your order ID
billing last name and email/ZIP, as in the order billing address.